RETURNS POLICY
RETURNS & REFUNDS POLICY
PLEASE CHOOSE YOUR PRODUCTS CAREFULLY BEFORE PLACING AN ORDER.
SHAUN'S CUSTOM ALLOY MANUFACTURES SPECIALISED HIGH-PERFORMANCE AUTOMOTIVE COMPONENTS. CUSTOMERS ARE RESPONSIBLE FOR CONFIRMING THAT THE PRODUCT, APPLICATION, SPECIFICATIONS AND OPTIONS SELECTED ARE CORRECT BEFORE COMPLETING THEIR PURCHASE.
CHANGE OF MIND & INCORRECT SELECTION
SHAUN'S CUSTOM ALLOY DOES NOT ACCEPT RETURNS, REFUNDS OR EXCHANGES FOR CHANGE OF MIND, INCORRECT PRODUCT SELECTION, ORDERING THE WRONG PRODUCT, FINDING THE PRODUCT CHEAPER ELSEWHERE OR DECIDING THAT THE PRODUCT IS NO LONGER REQUIRED.
PLEASE CHECK ALL PRODUCT INFORMATION, APPLICATIONS, SPECIFICATIONS, SIZES, OPTIONS AND FINISHES CAREFULLY BEFORE PLACING YOUR ORDER.
IF YOU ARE UNSURE WHETHER A PRODUCT IS SUITABLE FOR YOUR APPLICATION, PLEASE CONTACT SHAUN'S CUSTOM ALLOY BY EMAIL BEFORE ORDERING.
CUSTOM, MADE-TO-ORDER & MODIFIED PRODUCTS
CUSTOM, MADE-TO-ORDER, SPECIAL-ORDER, PERSONALISED OR CUSTOMER-SPECIFIC PRODUCTS CANNOT BE CANCELLED, RETURNED OR EXCHANGED FOR CHANGE OF MIND OR INCORRECT SELECTION ONCE MANUFACTURING, MACHINING, MODIFICATION OR PRODUCTION HAS COMMENCED.
THIS INCLUDES PRODUCTS MANUFACTURED OR MODIFIED TO CUSTOMER-SUPPLIED SPECIFICATIONS OR REQUIREMENTS.
CUSTOMERS ARE RESPONSIBLE FOR ENSURING THAT ALL INFORMATION, DIMENSIONS, SPECIFICATIONS AND REQUIREMENTS PROVIDED TO SHAUN'S CUSTOM ALLOY ARE CORRECT BEFORE PRODUCTION COMMENCES.
ORDER CANCELLATIONS
ORDER CANCELLATION REQUESTS MUST BE MADE BY EMAIL AS SOON AS POSSIBLE.
AN ORDER CANNOT BE CANCELLED ONCE THE PRODUCT HAS BEEN DISPATCHED OR ONCE MANUFACTURING, MACHINING, MODIFICATION OR CUSTOM WORK HAS COMMENCED, EXCEPT WHERE REQUIRED BY LAW.
UNAUTHORISED RETURNS
DO NOT RETURN ANY PRODUCT TO SHAUN'S CUSTOM ALLOY WITHOUT PRIOR WRITTEN AUTHORISATION.
UNAUTHORISED RETURNS MAY NOT BE ACCEPTED AND MAY BE RETURNED TO THE CUSTOMER AT THE CUSTOMER'S EXPENSE, SUBJECT TO APPLICABLE LAW.
FAULTY, DAMAGED OR INCORRECTLY SUPPLIED PRODUCTS
IF YOU BELIEVE A PRODUCT IS FAULTY, DAMAGED OR HAS BEEN INCORRECTLY SUPPLIED BY SHAUN'S CUSTOM ALLOY, PLEASE CONTACT US BY EMAIL AS SOON AS POSSIBLE.
PLEASE PROVIDE YOUR ORDER NUMBER, A CLEAR DESCRIPTION OF THE ISSUE AND PHOTOGRAPHS OR OTHER INFORMATION REASONABLY REQUIRED TO ASSESS THE PRODUCT.
SHAUN'S CUSTOM ALLOY MAY REQUIRE THE PRODUCT TO BE RETURNED FOR INSPECTION AND ASSESSMENT BEFORE A REMEDY IS PROVIDED, WHERE PERMITTED BY LAW.
MODIFIED, INSTALLED OR MISUSED PRODUCTS
CHANGE-OF-MIND OR INCORRECT-SELECTION RETURNS WILL NOT BE ACCEPTED FOR PRODUCTS THAT HAVE BEEN INSTALLED, USED, MACHINED, WELDED, DRILLED, CUT, MODIFIED, DAMAGED OR OTHERWISE ALTERED FROM THEIR ORIGINAL CONDITION.
DAMAGE OR FAILURE CAUSED BY INCORRECT INSTALLATION, MISUSE, ABUSE, ACCIDENT, NEGLECT, UNAUTHORISED MODIFICATION OR USE OUTSIDE THE PRODUCT'S INTENDED APPLICATION IS NOT CONSIDERED A MANUFACTURING DEFECT.
NOTHING IN THIS SECTION LIMITS RIGHTS THAT CANNOT BE EXCLUDED UNDER THE AUSTRALIAN CONSUMER LAW.
RETURN SHIPPING
WHERE SHAUN'S CUSTOM ALLOY AGREES TO ACCEPT A RETURN THAT IS NOT REQUIRED UNDER THE AUSTRALIAN CONSUMER LAW, ALL RETURN FREIGHT COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER.
WHERE A PRODUCT IS CONFIRMED TO HAVE A PROBLEM COVERED BY THE AUSTRALIAN CONSUMER LAW, REASONABLE RETURN COSTS WILL BE HANDLED IN ACCORDANCE WITH APPLICABLE LAW.
AUSTRALIAN CONSUMER LAW
NOTHING IN THIS RETURNS & REFUNDS POLICY EXCLUDES, RESTRICTS OR MODIFIES ANY RIGHTS OR REMEDIES THAT CANNOT LAWFULLY BE EXCLUDED, RESTRICTED OR MODIFIED UNDER THE AUSTRALIAN CONSUMER LAW.
OUR GOODS COME WITH CONSUMER GUARANTEES THAT CANNOT BE EXCLUDED UNDER THE AUSTRALIAN CONSUMER LAW.
WHERE A PRODUCT FAILS TO MEET AN APPLICABLE CONSUMER GUARANTEE, THE REMEDY AVAILABLE WILL DEPEND ON THE NATURE AND SERIOUSNESS OF THE FAILURE AND THE REQUIREMENTS OF THE AUSTRALIAN CONSUMER LAW.
CONTACT
ALL RETURN, REFUND, CANCELLATION AND PRODUCT ISSUE ENQUIRIES MUST BE MADE TO SHAUN'S CUSTOM ALLOY BY EMAIL.