SHIPPING POLICY

SHIPPING POLICY

SHAUN'S CUSTOM ALLOY SHIPS ORDERS THROUGHOUT AUSTRALIA AND WORLDWIDE.

SHIPPING COSTS

SHIPPING COSTS ARE CALCULATED BASED ON THE WEIGHT, DIMENSIONS AND DESTINATION OF YOUR ORDER. AVAILABLE SHIPPING OPTIONS AND COSTS WILL BE DISPLAYED AT CHECKOUT WHERE APPLICABLE.

ORDER PROCESSING & LEAD TIMES

IN-STOCK PRODUCTS WILL BE PREPARED FOR DISPATCH AS SOON AS POSSIBLE.

SOME SHAUN'S CUSTOM ALLOY PRODUCTS ARE MANUFACTURED, MACHINED OR FINISHED TO ORDER. THESE PRODUCTS MAY REQUIRE ADDITIONAL MANUFACTURING TIME BEFORE DISPATCH.

WHERE AN ORDER CONTAINS MULTIPLE PRODUCTS, THE ORDER MAY BE DISPATCHED ONCE ALL PRODUCTS ARE READY UNLESS OTHERWISE ARRANGED.

SHIPPING & DELIVERY

SHAUN'S CUSTOM ALLOY USES REPUTABLE FREIGHT AND COURIER SERVICES FOR DOMESTIC AND INTERNATIONAL ORDERS. THE CARRIER USED MAY VARY DEPENDING ON THE SIZE, WEIGHT AND DESTINATION OF THE SHIPMENT.

DELIVERY TIMES PROVIDED BY FREIGHT AND COURIER COMPANIES ARE ESTIMATES ONLY AND MAY VARY DUE TO LOCATION, CUSTOMS PROCESSING, COURIER DELAYS OR OTHER CIRCUMSTANCES OUTSIDE OUR CONTROL.

TRACKING

WHERE TRACKING IS AVAILABLE, TRACKING INFORMATION WILL BE PROVIDED BY EMAIL ONCE YOUR ORDER HAS BEEN DISPATCHED.

CUSTOMERS ARE RESPONSIBLE FOR PROVIDING A COMPLETE AND ACCURATE SHIPPING ADDRESS WHEN PLACING AN ORDER.

INTERNATIONAL SHIPPING

SHAUN'S CUSTOM ALLOY SHIPS PERFORMANCE AUTOMOTIVE COMPONENTS TO CUSTOMERS WORLDWIDE.

INTERNATIONAL SHIPPING COSTS ARE CALCULATED BASED ON THE WEIGHT, DIMENSIONS AND DESTINATION OF THE ORDER.

IMPORT DUTIES, TAXES, CUSTOMS FEES OR OTHER CHARGES MAY APPLY TO INTERNATIONAL ORDERS. THESE CHARGES ARE DETERMINED BY THE DESTINATION COUNTRY AND, WHERE APPLICABLE, ARE THE RESPONSIBILITY OF THE CUSTOMER.

CUSTOMS PROCESSING TIMES AND REQUIREMENTS VARY BETWEEN COUNTRIES AND ARE OUTSIDE THE CONTROL OF SHAUN'S CUSTOM ALLOY.

DAMAGED OR MISSING SHIPMENTS

IF AN ORDER ARRIVES DAMAGED, INCORRECT OR APPEARS TO HAVE BEEN LOST IN TRANSIT, PLEASE CONTACT SHAUN'S CUSTOM ALLOY BY EMAIL AS SOON AS POSSIBLE.

PLEASE INCLUDE YOUR ORDER NUMBER, DETAILS OF THE ISSUE AND PHOTOGRAPHS OF THE PRODUCT AND PACKAGING WHERE APPLICABLE.

SHAUN'S CUSTOM ALLOY WILL ASSIST WITH THE RELEVANT FREIGHT OR COURIER ENQUIRY AND PROVIDE AN APPROPRIATE REMEDY WHERE REQUIRED.

CONTACT

FOR ALL SHIPPING AND ORDER ENQUIRIES, PLEASE CONTACT SHAUN'S CUSTOM ALLOY VIA EMAIL.